FAQ

Nothing helped, it still does not sync. What should I do?

Certain sync issues can point to bugs in the FocusGTDs synchronization logic. In order to aid in analyzing the problem we have to first classify the problem in more detail.

  • FocusGTD does not even attempt to sync
  • new tasks from FocusGTD don't show up in OmniFocus
  • certain changes from OmniFocus don't show up in FocusGTD

Case 1: Phone does not even start to sync

No errors are shown in the sync log (see settings screen). Please follow this article.

Case 2: I created a focusgtd task that does not appear in OmniFocus

Please follow the following steps to assist in analyzing the problem.

  1. create the task in focusgtd

  2. click the sync button and make sure that the sync went well

  3. check the sync log in the settings screen

    Settings Screen
    Settings Screen

    If you are seeing issues in the log, please forward a screenshot to support@focusgtdapp.com.

  4. wait a few seconds just to be on the safe side

  5. in OmniFocus on the mac, click on the sync button

  6. If the task now shows up then you dont have a problem

The task does not show up, what now?

  1. Right click (and hold) on the Omnifocus Icon in the OmniFocus window

    Right Click on window title
    Right Click on window title

    This will bring up the file location of the OmniFocus data file on your Mac.

  2. release the mouse on the folder where the OmniFocus.ofocus document resides (typically <userhome>/Library/Containers/com.omnigroup.OmniFocus2/Data/Library/Application Support/OmniFocus

  3. Select the OmniFocus.ofocus document, right click and select "Show Package Contents"

    Show package contents
    Show package contents

  4. Now the Finder will open the contents, typically there will be a number of *.zip files in there

    local03

    , for every change you make in FocusGTD or OmniFocus a new file should appear.

  5. Remember the latest zip file that is in this folder

  6. create another task in FocusGTD and repeat the sync process mentioned above

  7. After synching OmniFocus there should be a new zip file in this folder. Write down the filename (and report it to support) and move to the next section.

Note that there should not be very many files in this folder. If you have more than 20 files in there please check out the article about slow synching.

Continue to create an anonymized dump of the database.

Case 3: Changes from OmniFocus dont appear in FocusGTD

  1. click the sync button and make sure that the sync went well.

  2. check the sync log in the settings screen

    Settings Screen
    Settings Screen

    If you are seeing issues in the log, please forward a screenshot to support@focusgtdapp.com.

Continue to create an anonymized dump of the database.